Returns & Exchanges

At COSRX, we want you to love your skincare journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for items in their original condition. Please note that for hygiene reasons, products must be unopened and unused to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all protective seals are intact to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned products, your refund will be processed to your original payment method within 7-10 business days.